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If you are serious about improving your customer service skills, these courses are for you.  Improving customer service will positively impact your bottom line.

 

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Customer Service Training Online

Customer Service Training Courses Online

Sales Training International is a leading online sales and customer service training provider.  Our customer service courses can be taken entirely online through your internet browser.  You can learn how to improve your customer service skills at home, at work, or on the road.

Your 12 month membership to Learn Customer Service Online provides you unlimited access to all of our customer service training courses.  That's 10 customer service courses for $150.00.  You will have your own unique user name and password and you can return to our site as often as you wish during your subscription period.

If you enter the affiliate code CDVM703 when prompted during the registration process, you will receive 10% off the cost of the course. Write it down now so you will have it.

As an added bonus, you will be provided access to all new customer service courses added during your subscription period.

» Sample a FREE course: Active Listening Skills

Our customer service courses will teach you how to listen, build trust and rapport, speak on the telephone, defuse anger, manage stress, and solve problems.
 
 

We have one of the most comprehensive listing of customer service training courses on the web and in the classroom.  Check out our complete customer service course listing below:

CUSTOMER SERVICE TRAINING COURSES  - COURSE LISTING

Active Listening Skills
 ASTD Certified Course

Many costly errors (and arguments) occur because the person getting instructions for a task to complete did not "actively listen."

In this course the participant will learn the five core listening skills and the context in which they should be used. Understand how to use active listening to enhance trust and rapport and to directly improve relationships.

Trust and Rapport Building
 ASTD Certified Course

When customers don't feel comfortable with your company because they didn't get the warm comforting feelings when they interact with someone representing you, its usually because that person did not establish rapport! Customers will seek to do business with people they feel comfortable with and that they can trust.

Establishing trust and rapport is essential to building working relationships with customers.

This course will show you how to use the specific skills which make trust and rapport building quick and easy with almost every customer.
Telephone Etiquette
 ASTD Certified Course 		According to Letitia Baldrige, "The manner is which a company's phone is answered gives strong signals to the caller regarding the corporate character of the organization."

Telephone behavior sets customer expectations of your company's ability to help.

Pay attention to how the phone is answered by everyone in your organization. It's not just the receptionist who answers the phone. Almost everyone has one on their desk. And, most of those people talk to internal or external customers.

This course provides the necessary guidelines, knowledge and skills to ensure a positive impact to all callers.

Defusing Anger
 ASTD Certified Course 		When a customer becomes upset or even angry, we often try to take action to solve the problem as quickly as possible. This is not usually the right strategy. Why? Have you ever heard that you cannot reason with an angry person?

No matter what you do to try to satisfy the customer, the anger is still there. You don't have to lose a customer just because they got upset!

The strategies taught in this course enable you to help the customer release the anger and become your advocate - even if you cannot solve the problem!

Problem Solving
 ASTD Certified Course 		The costs associated with not having a systematic problem solving model are phenomenal. Usually these costs get blamed on "bad" judgment or poor decision-making ability.

Unfortunately its usually not bad judgment or poor decision making that's creating the errors. Rather, it is simply a lack of knowing how to use a clearly defined systematic problem solving process!

Having a clearly defined problem solving process will help you successfully and consistently meet the challenges you and your customers face while at the same time, avoid the hazards sure to come without such a process.
Advanced Interpersonal Communications Strategies
 ASTD Certified Course 		People have personality preferences that determine how they like to interact. Interacting according to their preferences expedites building trust and rapport.

In this popular course you will learn to identify how you and your prospects like to be treated. With this information you will be able to quickly select interaction styles that are in direct alignment with the prospect's personality.

The interaction strategies you will learn in this advanced course are essential to long-term relationship building.

Strengthen relationships quickly and easily. Works at work and at home.
Stress Control
 ASTD Certified Course 		Stress Control is a life skill that will help keep the medical costs down, reduce turnover and dramatically improve customer perceptions of service competency.

Show a customer how stressed you are and you'll raise their anxieties about your competency to do the job! Its one of the easiest ways to send customers running to competitors.

Then there is medically related absenteeism to deal with. One research study by stress experts shows that 75% of all visits to primary care physicians are for stress related issues. Other studies report much higher percentages.

In this course you'll learn the mental, emotional and physical signs of stress. You'll also learn the five phases of the stress response process and several coping methods effective in each phase. And, you'll develop a personal "stress control plan" to fit your exact needs.
Customer Service Excellence Job Aides
These are brief checklists of key skills and concepts for Active Listening, Trust and Rapport Building, Telephone Etiquette, Problem Solving, Defusing Anger and Stress Control. Open, print (color or black & white) and cut to size. Use as observation checklists and skill reinforcement reminders.
Coaching Customer Service Skills - Manual
Coaching manual for supervisors and trainers. Contains coaching tips, practice sessions, and much more for the 5 "mission critical" skill sets (Telephone Etiquette, Trust & Rapport Building, Active Listening, Problem Solving and Defusing Anger.) Open and print this 17 page manual to help you coach your team to achieve standards of excellence.

By completing the application and purchasing the membership you agree that your membership is personal and will not be shared with another person.
 

Don't forget to visit C. David Venture Management's other sites: VentureStreet.com and BusinessEventsToday.com educational, home and shopping websites.